Emotional Culture in an Organization in Crisis: The Buffering Effect of an Emotional Culture of Love on an Emotional Culture of Anxiety
The SDOS Colloquium Series Welcomes Dr. Mandy O'Neill
About the Speaker
Olivia (Mandy) O'Neill is an associate professor of management at the George Mason University School of Business. She received her PhD in organizational behavior from the Stanford Graduate School of Business.
About the Presentation
This study examines the impact of two types of emotional culture—culture of anxiety and culture of companionate love—on employee attitudes and financial performance within an organization in crisis: a major medical center in a distressed southeastern United States city that was ranked as one of the lowest 10 hospitals in the nation for quality of care. Data for this study consist of survey responses from 822 hospital staff employees and archival measures of hospital performance collected six months after the survey was administered. We hypothesized that a strong culture of anxiety would be related to higher unit costs and lower employee health and well-being, assessed through psychological safety, employee burnout and job satisfaction, whereas companionate love would be related to lower unit costs and better employee health and attitudes. We further hypothesized that a strong culture of love companionate love would have a buffering effect on a strong culture of anxiety, resulting in lower costs and higher employee well-being in units that are high in companionate love. Our findings indicate that the greatest negative impact to unit costs and employee well-being occurs in organizational units with a strong emotional culture of anxiety and a weak culture of companionate love. In contrast, our results indicate that a culture of strong companionate love acts as a protective force—an inoculator, or “antibody”—in emotional cultures defined by strong anxiety, resulting in lower costs and more positive employee attitudes.
All are welcome!
For details on the Social, Decision, and Organizational Sciences (SDOS) Spring 2017 Colloquium Series, see http://www.sdos.umd.edu/News.html